Terms and Conditions

These Terms and Conditions govern your use of the Heritage Smile Group website and the services we provide at our dental practices in Wilmslow and Northwich. By using this website or attending one of our practices, you agree to these terms.

Heritage Smile Group is the trading name of [Registered Company Name], registered in England and Wales, Company No. [XXXXXX]. Our registered address is [Practice Address].

Use of This Website

You may use this website for lawful purposes only. You must not use it in any way that breaches applicable law, infringes on the rights of others, or causes disruption to the website or its users.

The content on this website is provided for general information purposes only. It does not constitute clinical advice and should not be relied upon as a substitute for professional dental advice. Always seek the advice of a qualified dental professional regarding any dental concerns.

Appointments and Cancellations

Appointments can be booked by telephone, via the online booking form, or by submitting an enquiry through this website.

We ask that you give us as much notice as possible if you need to cancel or rearrange an appointment. We require a minimum of 48 hours’ notice for cancellations. Appointments cancelled with less than 48 hours’ notice or missed without notice may be subject to a cancellation fee. The practice team will advise of the applicable fee at the time of booking or upon request.

Repeated missed appointments may result in your registration being removed from the practice.

Treatment and Clinical Advice

All clinical treatment at Heritage Smile Group is carried out by GDC-registered dental professionals. Treatment is provided following a clinical examination and, where necessary, diagnostic imaging such as dental x-rays or a CBCT scan.

Before any treatment begins, you will be provided with a written treatment plan that includes a full breakdown of costs. Verbal consent is obtained before each clinical procedure. For certain procedures, written consent may also be requested.

We endeavour to achieve the outcome planned and agreed with you at your consultation. Clinical outcomes cannot be guaranteed. Your clinician will discuss realistic expectations with you as part of the consent process.

Fees and Payment

All fees are confirmed in writing before treatment begins. Payment is due at the time of each appointment unless a finance arrangement has been agreed in advance.

Finance is available through Tabeo Finance Ltd on eligible treatment plans. Heritage Smile Group acts as a credit broker, not a lender. Finance is subject to status. Terms and conditions are set by Tabeo Finance Ltd, not Heritage Smile Group.

We reserve the right to update our fee schedule. Current fees are published on our dental fees page and are reviewed periodically.

Practice Plan

The Heritage Smile Group Practice Plan is a preventive dental care plan administered in association with Practice Plan Ltd. The plan involves a monthly direct debit payment in exchange for an agreed schedule of preventive care and associated discounts. Full terms applicable to the practice plan, including cancellation terms, are provided at the time of joining.

Complaints

We take patient experience seriously. If you are unhappy with any aspect of your care or experience at Heritage Smile Group, we ask that you contact the practice directly in the first instance so we have the opportunity to resolve your concern. Our full complaints procedure is available on the Complaints Procedure page of this website.

If your complaint is not resolved to your satisfaction, you may escalate it to the Dental Complaints Service at dentalcomplaints.org.uk or to the Care Quality Commission at cqc.org.uk.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Heritage Smile Group or its licensed content providers and is protected by copyright. You may not reproduce, distribute, or use any content from this website without our prior written permission.

Limitation of Liability

Heritage Smile Group makes every effort to ensure the information on this website is accurate and up to date, but we do not accept liability for errors or omissions. We do not accept liability for any loss or damage arising from your use of this website or reliance on information contained within it.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under English law.

Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We review these Terms and Conditions periodically and update them when necessary. The current version is always available on this page.

Contact Us

Heritage Smile Group [Registered address] [Email address] [Phone number]